Hi! How can we help?

QS Outreach (https://outreach.qs.com) is our platform for event information and candidate database access.  

You can use QS Outreach for the below functions: 

• Find event information (date, time, location) 
• See the detailed agenda of your events 

• Access our virtual event platforms 
• Mark your attendance at your events 
• Manage the attendance of your team 
• Update your subject information 

• Setup email campaigns 
• See the details of your seminars 
• Update your personal QS Outreach profile 
• Manage your recommendations for Connect events 
• Setup your booth for virtual open fairs 
• Add your scholarships to our website: https://qs.topuniversities.com/scholarships 
• Access the registrant, attendee, and connection databases 

• Give us feedback 

Your Customer Success Manager will send you the instructions for the logins details shortly after booking. Your user ID is always your email address, and the password will need to be created on HUB. You will need to follow the below Information to set your new password as a temporary workaround: 

• You should have received an automated email from HUB, with your username (email address) and the password I set for you. Please look for that email and: 

•  Click on the HUB link in the email 

• Select the Forgot password option 

• Set your own password in HUB 

• Go to QS Outreach and login with the password you just set for yourself in HUB

If any of your colleagues need access to QS Outreach, please send an email with the colleague`s full name and email address to your CSM or customerservice@qs.com 

You’ll be prompted to set up your profile shortly after logging into Outreach. You can make edits later on by clicking on your name in the top right corner of the screen and following through to “My Profile” 

While most fields are optional, please make sure to fill in the Job Title, as it displays in virtual Fair events. 

To change your password please use the "forgot password" tool available on the Outreach login page. If you're having trouble retrieving your password, please email your CSM or customerservice@qs.com and ask for a password reset. 

There are three types of events we offer: QS Discover Events, Connect Events, and Summit Events.  

• QS Discover Master’s or MBA Fairs are the largest series of master’s or business school recruitment fairs in the world featuring a table top exhibition along with panels and presentations to help prospective business school students meet face-to-face with school’s representatives. 
• QS Connect Events provide pre-scheduled meetings with pre-counselled master’s and MBA candidates matching your admission criteria. Make meaningful connections with prospective students in the final stages of the research and application process with 25-minute meetings. 
• QS Summit Events are content-driven events that offer unique opportunities to connect with specific student segments from around the world in just one day. Network and speak directly with prospective students, showcase your program offerings, deliver presentations, amplify your institution’s brand awareness, share stories of your current students and alumni, and more. 

Being marked attending is absolutely critical to event success. It lets us, your colleagues, and your peers at other schools know that you’ll be at a specific event. It’s crucial to making sure you’re kept in the loop with any updates or changes to event proceedings. It also makes sure your virtual avatar appears properly in Fair and Summit events. 

Please make sure to mark yourself attending for any event you intend to be present at by navigating to the event, clicking "Attendance and Activities" on the left navigation bar, and ticking the box that you'll be attending.

Mark yourself attending the event by going to the event you’ll be attending, clicking on “Attendance and Activities” in the left navigation bar, and click “Attending” in the green box atop the page. That will make sure you get any and all event updates. 

Click on “My Team” in the top ribbon. From there, use the right navigation to select your team members to manage. Use the Manage Team button to bring up the events page and select the events you want to add team members to. Click confirm to finalize. 

As many as you like, though we do have recommendations to optimize your experience: 

• For Fair Events - No more than 4, pending the size of the candidate pool. 
• For Connect Events - No more than 2, pending the size of the meeting pool. 

Yes. Please reach out to your account manager to discuss adding additional events. 

QS Connect Events provide pre-scheduled meetings with pre-counselled master’s and MBA candidates matching your admission criteria. They allow for you to make meaningful connections with prospective students in the final stages of the research and application process with 25-minute meetings, and help bolster your school’s position in their application process. 

QS Connect Plus Events provide pre-scheduled meetings with pre-counselled master’s and MBA candidates matching your admission criteria.Along with workshop and networking element are designed to create more interest, engagement from candidates in order maximise the potential pre-event and OTD meeting bookings, as well as create an opportunity for school branding exposure

Pre-scheduled meetings rely on a candidate and school matching system. Our selection team will contact the candidates based on your selection criteria and if a candidate demonstrates interest in your school and the interest is mutual, we will set up a meeting in one of five available timeslots during the event for you to meet with the candidate. They can take varying formats depending on your preferences and the number of candidates booked in the timeslot. 

This is a critical step for a successful Connect event.   

Around two weeks prior to the event, you’ll receive an email from your Candidate Partnership Team representative letting you know that the candidate pool is available for your review. You’ll generally have a few days to review the list in Outreach (Outreach --> Event Name --> Connect Management). Candidates are split into three pools: 

• Recommended – candidates that explicitly meet your program criteria and event regional criteria. 
• Release Pool – all others, including candidates who may meet your program criteria but do not reside in the region. 
• Interview – candidates you’ve been scheduled to interview. 

Evaluate each candidate using one of the three options on the left side of the page. You may “Like’, “Dislike” or “Star” (prioritize) a candidate; we’ll schedule meetings accordingly. 

Yes! Candidates are counseled by our Candidate Partnership team and provided information based on the USPs you provide and are given the opportunity to express interest in schools in a similar fashion as schools may express interest in candidates. 

Instructions for logging in:​

Use your Outreach credentials – I have an Outreach Login​

Use an Exhibitor Code provided on the day of the event. Ask any QS Staff member. Advise to arrive one hour before the start​

Scan QR Code​

Point your camera and scan the candidate's QR code​

​Scan Multiple QR Codes​
Camera of your phone will be open and ready to scan if you have a big group in front of you​

​All Connections​
Find the candidates you have scanned during the event.​
​Enter Seminar Mode​
Event Agenda​
Event Activities​

 
​
Event Feedback​

​Complete the event feedback ​

The sync with Outreach will be done automatically.​

Click the arrow on the top left and select your next event​

Get the App now  in  Apple store or Google Play.​

• The email campaign tool is only available for fair events- QS Discover Master's, MBA, and STEM events.  
• Use QS Outreach to send communications to registered candidates (terms and conditions apply). You have the option to filter and segment your messages for all registered candidates, event attendees, or event connections (candidates met at an event). You decide the date and time when each email will be sent. 
• Once you create a segment search, Outreach will save the parameters and show under ‘previous campaign search’ the next time you set up an email. 
• Schedule your email to go out a specific day and time. Campaigns can be set up in advance of future events. You can select any desired return address for responses. If you need a new email contact added for the return address, please tell your customer service manager. 
• Review your campaign before submitting. You can go back to any previous steps at any point before submitting. Remember to update your campaigns on a regular basis, as they will encourage candidates to actively participate at the events. 
• To check back on your campaign you will need to go to the event you have them scheduled on and click on Email Campaigns. Now you can view your current campaigns and stop or pause each one before it starts running. Once the email goes out you will see a basic summary of the email sends and clicks 

Setting up a campaign

In order to set up a campaign, go to the event in question and click "View Event". Then, on the left sidebar, click "Campaigns". Click "Start Campaign" to start the process.  

There are four easy steps to follow: 

• Step 1 – Template (Chose or design your email Template)
  • Choose Template – You can use previous templates from campaigns you've already run.
  • Build a new template – You can copy and paste any template you have used in the past. Make sure to indicate the Template Name and Template Subject. 

• Step 2 – Chose Registration (Chose registration type and build a filter)
  • Make sure to select the contact group depending of the target audience you would like to reach. You can create a campaign for the following groups: 
    • All registrants – Usually the most common campaign.   
    • Attendees – Candidates that attended the event.  
    • Connections – Candidates you connected with at the event. 
    • Non-Connections  - Candidates you did not connect with at the event.
    • Did not attend. 

• Step 3 – Schedule and Return Address (Create a campaign schedule and chose your return address)
  • This is an important step. You will need to select: 
    • Scheduled date (from 10 days to day of the event) For connections, attendees, No connections and Did not attend the only option would be immediately after the event 
    • Hour 
    • Minute 
    • Return Address – The email address where you would like to receive any answer for the candidates. 
  • Also, in this step it is possible to set this campaign for other events. 

• Step 4 – Review (Review options and begin campaign)
  • The system will give you the option to review the campaign in this last step.
• When the campaign is complete, it is possible to access them by clicking the three dots. 

You can send up to 5 emails in Outreach- one to all registrants, attendees, connections, non connections, and did not attend per event.  

• All event data is available under each event in Outreach. 
• Along the left menu, there are 3 sections where you can download your event data- registrants, attendees, and connections.  

• Check if SPF Record has been set by the IT 

• • To improve the delivery rate of your campaigns, ask your IT Department to set up a reverse DNS. This will avoid significant bounce backs using campaign tool  

• • Select IT instructions on Email Campaign and add the IP address given on the tab to your existing one or you can also create new DNS for your Domain.  

• Some of the bounces are due to email address not existing. It could be that some give a false email while others do not use that (work usually) email anymore. 

• A small percentage of bounces are due to candidates having emails full - which is out of our control 

• • DNS for your Domain.  

• Some of the bounces are due to email address not existing. It could be that some give a false email while others do not use that (work usually) email anymore. 

• A small percentage of bounces are due to candidates having emails full - which is out of our control 

Please list the subjects you are promoting in the Subjects. Candidates can filter schools based on the subjects they have available, so it's important that you have the correct information in the system, so the interested candidates can find you

If you offer any scholarships, please add this information in QS Outreach. The promotion of these scholarships is not directly linked to the events you have booked, but the scholarship will be displayed on our website here: https://qs.topuniversities.com/scholarships  

You can choose if you want Outreach to collect the applications for you or you can simply re-direct candidate to apply on your portal.