We recommend this British Council publication A student guide to choosing an education agent to help you decide how to select a good education agent.

At QS, we have more than 30 years’ experience supporting international students - like you - to find and enrol on the course that fits with your ambitions, preferences and individual circumstances.

We are committed to the standards and behaviours in the National Code of Ethical Practice for UK Education Agents.

QS Apply is built on openness, accountability and integrity. We believe that trust and respect are the foundation of strong partnerships, and your feedback helps us grow. Whether you have a compliment, a suggestion or a concern, we’re ready to listen and respond.

We want to make it easy for you to share your thoughts and ensure that:

• Giving feedback is straightforward and stress-free
• Your concerns are heard and handled professionally, respectfully and in a timely manner
• Confidentiality is upheld where needed, while ensuring fair and thorough resolutions
• We use every bit of feedback to improve our services and shape policies that better support you

We know that sometimes things don’t go as expected, and when that happens, we’re committed to addressing concerns fairly and efficiently.

Upon receiving a complaint, QS Apply will:

• Acknowledge it in writing
• Respond within a set timeframe
• Handle the matter with care, sensitivity, and fairness
• Take corrective action where needed

To make sure we can resolve issues smoothly, we ask that you:

• Submit your complaint via our online form within four weeks of the issue arising
• Clearly outline the problem, including any previous attempts to resolve it
• Allow QS Apply up to 10 business days to investigate and respond