We recommend this British Council publication A student guide to choosing an education agent to help you decide how to select a good education agent.

At QS, we have more than 30 years’ experience supporting international students - like you - to find and enrol on the course that fits with your ambitions, preferences and individual circumstances.

We are committed to the standards and behaviours in the National Code of Ethical Practice for UK Education Agents.

We believe trust and respect form the foundation of strong partnerships, and we value your feedback as a tool for growth. Whether you wish to offer a compliment, a suggestion, or voice a concern, we’re here to listen and respond.

How to Write a Complaint

To help us address your concerns effectively, please provide the following details in your complaint:

• Full Name
• Email address for us to reach you with updates on your complaint.
• Country of Residence: This helps us understand any regional specifications that may apply.
• Phone Number: A member of our team can reach out to clarify any details.
• Subject of Complaint: A brief title that summarizes the nature of the situation.
• Description: A detailed account of your complaint. Please include relevant dates, times, and other details.
• Previous Resolution Attempts: Let us know if you’ve already tried to resolve this issue with someone else at QS.
• Desired Resolution: Explain what outcome you hope to achieve from this process.

Once you've prepared your complaint email it to us at qsa.feedback@qs.com. 

We strive to handle complaints confidentially and with respect for your privacy. If confidentiality cannot be maintained in certain situations, we will clearly explain the reasons and outline the next steps. Rest assured, your information will be handled with care, and we will only share details with those directly involved in resolving your complaint.